1. No Returns
RBRTH Supermints are consumable food & dietary products, so for health & safety reasons we do not accept returns or offer refunds for change of mind.
2. Damaged, Defective or Incorrect Orders
We take care to dispatch every order sealed and in perfect condition. A claim will be entertained only where the product received is damaged, defective, or different from what was ordered, and the Unboxing Video requirements in Section 3 have been met. A claim that does not satisfy both conditions will not be accepted.
3. Mandatory Unboxing Video
To protect both the customer and RBRTH against false, transit-related or post-delivery claims, every claim must be supported by an unboxing video that meets all of the following conditions:
- The video must be a single, continuous, unedited recording. Cuts, pauses, edits, filters or screen recordings of another video are not accepted.
- Recording must begin before the package is opened, with the sealed parcel in clear view, and must continue uninterrupted until the contents have been fully shown.
- The video must clearly show the shipping label (including the Order ID or AWB number), the condition of the outer packaging and seals, the opening of the parcel, every item inside, and the specific damage, defect or incorrect item being claimed.
- The video must be of sufficient quality that the label, seals and the product can be seen and read clearly.
Claims without a compliant unboxing video, including claims supported only by photographs, or by a video recorded after the parcel was opened, will not be entertained.
4. How and When to Submit a Claim
Claims must be submitted within 48 hours of delivery, as recorded by the courier. Email support@rbrth.in or message us on WhatsApp with your Order ID, the unboxing video, and clear photographs of the damaged, defective or incorrect item and its packaging. Claims submitted after this period will not be accepted.
5. Verification and Resolution
Our team will review your submission within 24–48 hours and may ask for additional information or the original packaging. If the claim is verified, we will dispatch a free replacement of the same product at our cost, subject to availability. Replacement is the sole remedy for a verified claim; no cash refund is issued. RBRTH may decline a claim that does not meet these conditions, where the video does not support the claim, or where the product is found to be free of any defect.
6. Exclusions
No claim will be accepted for products that are opened, partially consumed or used, damaged after delivery, improperly stored, or returned or rejected on grounds of taste, preference or change of mind.
7. Statutory Rights
Nothing in this policy limits any right or remedy available to you under applicable law, including the Consumer Protection Act, 2019 and the rules made under it.
